fbpx

Return, Refund & Cancellation Policy

CANCELLATION POLICY:

  • Cancellation in case of wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it to support.
  • For more details, please get in touch with us on our customer care number or write to us at support@wonderplast.in
  • Products purchased on discount or during sale can not be cancelled.
  • Product once dispatched can’t be cancelled.

Return & Refund:

We do not offer Refund, we only offer return & exchange on our product. If you are eligible for any refund,return or exchange the same shall be given to you as per the following guidelines:

  • All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer’s premises.
  • Return in Case of Damage: In case if you received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at support@wonderplast.in.
  • Post receiving the products back to the warehouse, a refund shall be initiated within 5-10 working days.
  • Refund will be initiated via NEFT, cash or by the way payment was originally made.
  • Depending on the orders, the processing charges might be deducted.
  • Return is only available for manufacturing defects.

Warranties:

  • The product comes with a 1-year warranty which covers manufacturing defects, quality issues, folding issues.
  • This limited warranty does not apply to:
    • Small cuts, scratches or damage during the cleaning process
    • Intentional damage done to product.
    • Cracks during the random displacement
  • With time our board are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
  • As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is not a warranty.
  • There is no warranty on accessories.
Shopping Cart
Scroll to Top